Privacy Policy
Last Updated: February 14, 2026
Welcome to DocuMindX (hereinafter referred to as "the App" or "we"). We understand the importance of your personal information and are committed to protecting your privacy. Please read this Privacy Policy carefully before using the App.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you sign in with Apple, we receive your Apple ID identifier, email address (if you choose to share), and display name.
- Profile Information: You may optionally set a nickname and other profile details.
- Document Content: Documents, images, and other content you upload, capture, or create.
- Knowledge Base Data: Knowledge bases you create, Q&A records, and related data.
1.2 Information Generated During Service Operation
- Server Logs: To ensure service security and troubleshoot issues, our servers automatically record access logs, which may include IP addresses, request timestamps, and request paths. These logs are used for security protection and fault diagnosis and are not associated with your personal identity.
1.3 Information Collected by Third-Party Services
- Apple Services: When using Apple Sign In and App Store subscriptions, Apple collects information according to their privacy policy.
- AI Processing Services: To provide intelligent document processing, the following data is sent to third-party AI services for processing:
- Document images you scan or upload
- Text content recognized through OCR
- Query text you enter in knowledge base Q&A
2. How We Use Your Information
2.1 Providing Core Services
- Account registration, login, and authentication
- Document upload, storage, and management
- AI-powered document analysis and processing
- Knowledge base creation and intelligent Q&A
- Subscription management and feature access control
2.2 Service Improvement
- Improving product experience based on user feedback
- Diagnosing and fixing technical issues
2.3 Security
- Preventing fraud and abuse
- Protecting account security
- Complying with legal requirements
3. Data Storage and Security
3.1 Storage Location
Your data is stored on secure servers located in mainland China, protected by industry-standard encryption and security measures.
3.2 Retention Period
- Account Information: Stored while your account is active; deleted within a reasonable period after account deletion.
- Document Data: Stored until you delete them; retained in trash for 30 days before permanent deletion.
- Server Logs: Retained for no more than 90 days.
3.3 Security Measures
- HTTPS encrypted transmission
- Database access control
- Regular security audits and vulnerability fixes
- Encrypted storage of sensitive information
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We share your information only in the following circumstances:
4.1 With Your Consent
We may share your information with third parties after obtaining your explicit consent.
4.2 Service Providers
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Google Gemini | AI document analysis and processing | Document images, OCR-recognized text, query text |
| Amazon Web Services | Data storage and computing | User data, document files |
| Apple | Authentication and subscription payments | Apple ID identifier, subscription transaction information |
| Paddle.com Market Limited | Global payments and tax handling (Merchant of Record) | Billing contact info, payment tokens, invoice data |
4.3 Legal Requirements
We may disclose your information when required by law, legal process, litigation, or government authorities.
5. Third-Party AI Data Processing
This App uses third-party AI services to provide intelligent document processing features. Before using these features, we will present a dedicated AI Data Usage Notice within the App and will only begin processing after obtaining your explicit consent.
5.1 Data Processor
We use the large language model API services provided by Google Gemini for AI analysis and processing.
5.2 Data Sent
- Document images you scan or upload
- Text content recognized through OCR
- Query text you enter in knowledge base Q&A
5.3 Purpose of Data Use
- Document content recognition and structured extraction
- Document classification and intelligent tag generation
- Knowledge base semantic search and Q&A
5.4 Security Safeguards
- All data is transmitted via HTTPS/TLS encryption
- Data is used only for real-time processing and is not persistently stored by the third party after processing
- Your data will not be used for AI model training
- We have entered into a data processing agreement with Amazon Web Services to ensure data security and compliance
5.5 Withdrawing Consent
You can view related information at any time in the App under "Settings > About > AI Data Usage Notice". To withdraw consent, you may log out and stop using the App. Withdrawing consent does not affect the lawfulness of data processing completed prior to withdrawal.
6. Your Rights
- Right to Access: You can view your account information and data within the App.
- Right to Rectification: You can modify your profile information at any time.
- Right to Deletion: You can delete documents and knowledge bases you have uploaded or created; you can request account deletion, and we will delete all your data.
- Right to Data Portability: You can export your document data.
- Right to Withdraw Consent: You can withdraw your consent to this Privacy Policy at any time, but this may result in your inability to use some or all features of the App.
7. Children's Privacy
This App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us and we will take steps to delete such information.
8. Third-Party Links and Services
This App may contain links to third-party websites or services. We are not responsible for the privacy policies and practices of these third parties. We recommend reading their privacy policies before using any third-party services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated policies will be posted within the App, and we will notify you through appropriate means before they take effect. Continued use of the App constitutes acceptance of the updated Privacy Policy.
10. Contact Us
- Email: support@documindx.com
- In-App Feedback: Settings > Help & Feedback
We will respond to your request within 15 business days.
11. Applicable Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China.
DocuMindX Team
Thank you for trusting and using DocuMindX!